Shipping
Shipping
Every Mugs & Mugshots order is made to order. Nothing sits on a shelf waiting — your item is printed after you buy it, which is why there are two numbers below instead of one.
1. Production
2–5 business days. This is printing, curing, quality-checking and packing. Mugs and wall art sit at the longer end of that range; apparel is usually faster.
2. Transit
| Destination | Typical transit time |
|---|---|
| United States | 3–8 business days |
| Canada | 7–14 business days |
| International | 10–20 business days |
Total US delivery is typically 5–13 business days from order to doorstep. Holiday periods run longer — order by 10 December for US Christmas delivery.
Rates
Live shipping rates are calculated at checkout based on your address and what's in your cart. Qualifying US orders ship free — you'll see it applied before you pay.
Tracking
You'll get a confirmation email when you order and a second email with tracking the moment your parcel leaves the print facility. If tracking hasn't arrived within 6 business days, tell us and we'll chase it.
Split shipments
Order a mug and a t-shirt and they may arrive separately, on different days, in different boxes. Different products are printed at different facilities. You are not charged twice.
Wrong address
We can change a shipping address in the first few hours, before production starts. After that we can't. If a parcel comes back to us as undeliverable we'll reship it once at no cost.