Returns & Refunds

Short version: if we got it wrong, we fix it free. If the size is wrong, talk to us — we're reasonable.

Damaged, defective or misprinted

Free replacement or full refund. Your choice. Email us within 30 days of delivery with your order number and a photo of the problem. You do not need to ship anything back. We'll have a replacement in production the same day we confirm it.

This covers cracked mugs, faded or off-centre prints, the wrong item, colour that doesn't match the listing, and anything that arrives looking like it lost a fight with the courier.

Wrong size

Because every item is printed to order, we can't restock a returned shirt — so we can't offer free size exchanges the way a warehouse retailer can. What we can do is give you a discount code toward the correct size. Message us and we'll sort it out.

Save yourself the trouble: the size chart is on every apparel product page. Our tees are unisex Gildan Softstyle and run true to size, slightly boxy.

Change of mind

Made-to-order items can't be returned simply because you changed your mind. Your item was manufactured specifically for you and there is nobody else to sell it to.

Cancellations

We can cancel and fully refund any order that hasn't entered production yet — usually a window of a few hours. Email us immediately with your order number and we'll stop it if we can.

Lost in transit

If tracking shows no movement for 10 business days, or shows delivered when nothing arrived, contact us. We'll open a carrier claim and reship. You are not out of pocket for a courier's mistake.